Real Data, Real results
In some cases, the best research is hands-on research. Our mystery shopping programs provide simple, objective observations of your staff and operations through the eyes of professional, undercover shoppers.
When mystery shoppers go on assignment to your store, they analyze everything from your customers’ point of view, from site condition to greeting, service, knowledge, and parting comments. There are many ways to approach Mystery Shopping and we wrote the book on all of them.